Patient's rights
Our goal is to offer a complete healthcare service to facilitate your recovery.
We deliver this service in line with the highest standards possible pursuant to laws and regulations of the Turkish Republic and the rules specified in the Universal Patient Rights Declaration.
The basis of patients’ rights is put forward in the Treaty of Lisbon. The Treaty, valid in all EU countries, is mainly related to physician-patient relationship.
- Utilization of services in general: The principles of justice and equity within the framework of activities to promote healthy living and take advantage of preventive health services,
- Equality in access to service: To receive services without taking into account race, language, religion, creed, sex, political opinion, philosophical belief, economic and social conditions.
- Information: To obtain information regarding the variety of the medical facilities and services
- Staff recognition, select and change: Learning the identities and titles of physicians who provide healthcare, selecting and changing them.
- Information request: Asking any kind of information related to health status, verbally and in writing.
- Privacy: Right to have all kinds of health services in a private environment.
- Refusing and stopping treatment: Refusing the treatment or asking to stop the treatment.
- Safety: Receiving health care in safe environment.
- Performing religious duties: to fulfill religious obligations in the extent of the facilities and within the measures taken by the administration of the medical institution.
- Receiving respectful service: Receiving health care with respect, care and attention with friendly, gentle, compassionate approach.
- Comfort: Receiving health services in hygienic conditions and in an environment that is disposed of noise and other disturbing factors.
- Rights to apply, complain and sue: If the patient’s rights have been violated, he/she has the right to file complaints and lawsuits
- Continuous service: patients take advantage of health care services, as long as it is needed.
Patient's Responsibilities
- It is the patient’s responsibility to participate fully in decisions involving his or her own health care and to accept the consequences of these decisions if complications occur.
- It is the patient’s responsibility to follow up on his or her physician’s instructions, take medications when prescribed and ask questions concerning his or her own health care that he or she feels is necessary.
- It is the patient’s responsibility to provide accurate and complete information including present complaints, past illnesses, hospitalizations, medications, previous surgeries, allergies, noticed risks in care, unforeseen changes in patient’s condition and other matters relating to your health.
- It is patients responsibility to follow the facility’s rules and regulations concerning patient care and conduct.
- It is patients responsibility to be thoughtful and respectful of the facility’s personnel and property.
- It is patients responsibility to promptly meet any financial commitment agreed to with the facility.
If you have any other question please do not hesitate to contact us, click on the button here and you’ll be redirected to contact us page
